CRM for the Dutch Ministry of Justice and Security

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About The Client

The Ministry of Justice and Security is responsible for maintaining the rule of law in the Netherlands, so that people can live together in freedom, regardless of their life-style or views. The Ministry is working towards a safer, more just society by giving people legal protection and, where necessary, intervene in their lives.

Overview

The Ministry of Justice and Security needed a customer relations management platform which would help them streamline their bussiness and work. As this system has a lot of data stored in it, the platform needed to be extensive and detailed.

Technologies

The Clients Request

With numerous responsibilities of DIA (department international affairs) employees including frequent travels and contact with foreign officials, it's of utmost importance for the Ministry to keep the track of all the information related to those contacts.

Our client needed a reliable solution to store all related information, as well as a convenient way to search through it, because this is the basis for the continuous improvement of those relations.

The Result

For the first challenge we developed a custom-made, modular CRM system. We made use of a device independent, web-based application. With the DIA's day-to-day activities in mind, it contained and classified all the different types of data crucial to the process of customer relations, with enterprise search enabling users to quickly find the exact data they need.

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